Privacy policy

Pet Planet Trowbridge is committed to protecting and respecting your privacy. This policy describes how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

We process your data in line with the UK General Data Protection Regulation (UK GDPR) and all other relevant data protection legislation.

Who We Are

Pet Planet Trowbridge
9 Castle St
Trowbridge BA14 8AS
United Kingdom

Phone: +44 12 2577 5766
Email: contact@petplanettrowbridge.co.uk
Website: www.petplanettrowbridge.co.uk

Information We Collect

Details You Give Us
When you place an order or get in touch, we may gather:

· Full name
· Email address
· Phone number
· Billing and delivery address
· Payment details (handled securely by specialist third-party providers)
· Records of your purchases and order history

Information Collected Automatically
As you browse our site, we may automatically receive:

· IP address
· Browser type and device information
· Pages viewed and time spent on the site
· The website that referred you to us

This helps us enhance site performance and your shopping experience.

How We Use Your Information

Your personal data is used for the following purposes:

· Processing and delivering your orders
· Offering customer support and responding to queries
· Sending you updates related to your purchases
· Enhancing our services and website functionality
· Meeting legal and regulatory obligations
· Preventing fraud and ensuring site security

We only process personal data when we have a valid lawful reason to do so.

Legal Basis for Processing

Under UK GDPR, our lawful grounds include:

· Fulfilment of a contract (e.g., to complete your order)
· Compliance with a legal duty
· Our legitimate business interests (such as improving our service)
· Your consent, where we specifically ask for it

Sharing Your Information

We may share your data with trusted third-party service providers who help us run our business, including:

· Payment processing partners
· Courier and delivery companies
· Website hosting and e-commerce platforms (such as Shopify)
· Analytics services

All third parties are required to handle your data securely and in accordance with data protection laws. We never sell, rent, or trade your personal information.

International Transfers

Some of our service providers may be based outside the United Kingdom. When this occurs, we make sure that appropriate safeguards are in place to protect your information in line with legal requirements.

Data Retention

We keep your personal information only for as long as needed to:

· Complete orders and related services
· Meet legal and accounting obligations
· Handle any disputes
· Enforce our terms and policies

Once it is no longer required, your data is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

· Request access to your personal data
· Ask for inaccurate information to be corrected
· Request deletion of your data
· Object to or restrict processing
· Request a copy of your data in a portable format
· Withdraw consent where that is the lawful basis for processing

To use any of these rights, please contact us using the details provided in this policy.

Cookies

Our website uses cookies to improve functionality and your browsing experience. You can control cookie preferences through your browser settings at any time.

Security

We apply appropriate technical and organisational measures to keep your personal information safe. All payments are processed securely by trusted providers.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from individuals under the age of 16 without verifiable parental consent.

Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page, and where appropriate, we will notify you by email.

Contact Information